Effective Communication, Emotional Labor and MLMs
What do hairdressers, police officers, nurses, airline attendants, and 911 operators have in common with someone in direct sales? Each one works with a specific emotion. Hairdressers make more money...
View ArticleIs the customer always right?
“Whenever you find yourself on the side of the majority, it is time to pause and reflect.” -Mark Twain In the early 1900s in London, Harry Gordon Selfridge famously commanded an employee in one of his...
View Article11 Tips for Successful Customer Interactions in a Call Center
Your call center is usually the only direct contact that a representative has with your company. Is the call center leaving a good impression? Here are 11 tips you can use to improve customer...
View ArticleCustomer Retention – A Simplified Approach
Retention is definitely the buzz word for businesses today. Customer retention has business leaders’ attention and leaves many wondering how other businesses are approaching this seemingly complex...
View ArticleOrganized and Successful Call Center Management
If you want to manage a call center effectively, keep in mind one important truth about the call center industry: There will always be a consistent amount of employee turnaround. This unique aspect of...
View ArticleTop Customer Service Apps
We know that, as a business owner, you want to connect with customers as often as possible, answer their questions, and resolve customer concerns using the web. The question is: how do you accomplish...
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The Best Customer Relationship Management (CRM) and Content Management...
When building a direct selling business, you typically face four main obstacles: creating content, building a following, tracking customer prospects and interactions, and creating positive customer...
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