When asked for their thoughts on customer service, we received many! Here are a few of our top picks to share:
Dana Lombardi
Presidential Diamond Executive Distributor
It Works! Global
3 1/2 years
I always teach my team tips and techniques on how to provide good customer service. Follow up is the key. Checking in on a regular basis to see how their products are working for them, troubleshooting if they are challenged, introducing new products and most importantly, thanking them for being loyal. I use an app called Streak to track my correspondence with them so I can stay on top of it. There’s a fortune in the follow up!!!
Mandy Syme
Usborne Books
Your customers like to be appreciated! I have a VIP group for my loyal customers with a monthly free book drawing and plenty of discounts. It has really helped my customer return rate.
I have been with Usborne for almost exactly a year this month! I met my sponsor at the Weber County Fair and booked a party. During the party, she mentioned a business opportunity. Later, my husband said he thought I’d be great at it, so I decided to try it! I’m a nursing student and with Usborne, I get to be home with my son because Usborne really works around my life. I have really seen what reading can do for a child and with Usborne, I also get discounted and even free books. I am currently a consultant but am working to promote to team lead!
Natalie Friis
Younique
Exemplary Presenter, 9 Months
I love Younique’s customer service! My experiences when I have reached out to Younique Customer Service has been 100% positive- those in that department are super friendly, caring, and very responsive. Their response time for customer inquiries is one business day. However, I have always received a response within a few hours and questions have always been answered to my complete satisfaction. Their ‘Love it Guarantee’ Policy is wonderful!
Kelsey Guernsey
It Works! Global
Distributor, 1 month
http://kelseyguernsey.myitworks.com
I truly believe that customer service is 90% of being successful in your business. When you have genuine concern for and interest in your customers they will be much more likely to continue bringing you business. Something I’ve heard over and over in It Works Global is we don’t sell our product, we share it. The way we share instead of sell is by wanting others to have the chance to change their lives through our product, because we truly believe it can change lives. When our mindset is purely based on selling our product, I feel, we don’t connect with customers as well. People can pick up on whether you’re genuine or not. When you focus on your customers wants and needs and strive to meet those wants and needs by showing that you care about them and want to help them they will much, much more responsive and willing to bring you business.